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Can an agent belong to multiple queues (and/or campaigns) at the same time and receive the corresponding scripts when a call arrives?
Written by Administrator
Tuesday, 14 April 2009 15:49
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| Absolutely, if the underlying Contact Center platform supports it. When the underlying Contact Center platform support agents on multiple queues, the logged in agent will get the script associated with the queue the call from. When a call from a different queue comes in, the agent will get the new script associated with that queue/campaign. |
| Last Updated ( Tuesday, 14 April 2009 15:49 ) |