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Graphical Reports PDF Print E-mail
Graphical Reports

Graphical reports are easy to interpret reports. With Tratum Reporting Manager, the following graphical reports can be generated

  • Column Chart

  • Pie Chart

  • Line Chart 

  • Bubble Chart

A graphical report can be created using 3 different ways with Tratum Reporting Manager,

  • Single table option (User can select a table from the list of tables available)

  • Multiple table option (User can write/build queries of their requirement)

  • Stored procedure option (User can select the stored procedure from the assigned database)

 

Histograms (Column Chart)

The above shown graphical report (histograms) shows the actual resolution, trouble ticket and incomplete calls for 2 different queues of a contact center scenario.

 

Pie-chart

The above shown graphical report (pie-chart) shows the trouble tickets generated in a contact center scenario.

 

 Line-chart

 

 The above shown graphical report (line-chart) shows the agents performance across months.